What to Do If You Forget Your Ledger Live Password or PIN
Forgetting your Ledger Live app password or your Ledger device PIN can be alarming, but don’t worry—your crypto assets are still safe as long as your 24-word recovery phrase is secure. This guide will walk you through what to do in each case and how to regain access to your wallet.
1. Forgot Your Ledger Live App Password?
The Ledger Live app password protects access to the app interface but not your actual crypto assets or accounts. If you forget this password:
- Delete and Reinstall Ledger Live: Uninstall the app and reinstall it from the official Ledger website.
- Reconnect Your Ledger Device: Open the app, connect your hardware wallet, and re-add your accounts using the connected device.
- Set a New Password: During setup, create a new password for the app interface.
Your funds will not be affected because they are stored on the blockchain and secured by your Ledger hardware wallet, not the app password.
2. Forgot Your Ledger Device PIN Code?
The PIN code is used to unlock your Ledger hardware wallet. If you forget it, you get only three attempts to enter it correctly. After three failed attempts, the device will automatically reset.
What to Do After Reset:
- Select “Restore from Recovery Phrase”: When the device resets, you can choose this option during initial setup.
- Enter Your 24-Word Recovery Phrase: Carefully input the recovery phrase to restore your accounts and access your crypto assets.
- Create a New PIN: After restoration, set a new PIN to secure your device.
Important: If you lose both your PIN and your recovery phrase, your crypto assets cannot be recovered. Always store your recovery phrase securely and never share it with anyone.
3. Best Practices to Prevent Future Lockouts
- Write down your recovery phrase on paper and store it in a safe, offline location.
- Use a password manager for storing your Ledger Live password securely.
- Avoid digital backups of your recovery phrase (e.g., cloud storage, screenshots).
By following these steps, you can safely recover access to your Ledger Live app or hardware wallet and continue managing your crypto securely.